Brief was to update and revitalise the Society's branch design without alienating existing customers i.e. evolution not revolution; also to incorporate recommendations on relevant customer-facing technology. Lead role in winning pitch and managing project; carried out customer and staff research, and provided input into ‘customer...
Food Hall Aspirations in a Supermarket Context… Worked with designers on new concepts for key departments in the Canary Wharf ‘Food and Home’ store; Bakery, Fruit and Vegetables, Horticulture and Well Being Involved in the shopper, staff and competitor research, and improved product presentation/adjacencies; and managed the...
Identified why kiosk was not performing, including poor signposting and merchandising densities, and lack of clear brand identity Re-design greatly improved performance, matching best week (Xmas) in the first week of trading, and increasing average spend by 10%...
Worked with Quantum 4 to assist Marks & Spencer in achieving their ‘Plan A’ sustainability objectives. Analysis of their current fixture specifications in terms of ‘Eco-friendliness’ Advice on both materials and construction improvements. Creation of ‘Eco-smart’ scoring system to help measure improvements and to benchmark against...
Involved in concept origination process, including in-store research & critiques of existing sales & merchandising platforms. Managed budgets and timelines, the development and manufacture of the units, and liaised with installation company on 140 site rollout. Complex mix of materials and manufacturing processes, and incorporated...
Retec Interface is the UK’s leading provider of interactive kiosks for retailers, responsible for the highly successful ‘Advantage Card’ for Boots. They have a number of intuitive Guided Selling solutions either available now or under development – these provide enhancements to the shopping experience, engaging...